Exquis App no longer works on Mac

FAQ / Help / Questions Exquis - Questions
1

Hi,
Has anybody else experienced this issue where the Exquis App no longer opens on a Mac.
Nothing has changed with my environment but all of a sudden the app just wont open and crashes all the time

here is the log (attached). I have tried to reinstall, clear cache etc but nothing seems to work.

Any help would be appreciated

2

Hello,
There is no log attached, maybe send it to support@dualo.com?

Have you installed new plugins recently?

Have you tried a clean uninstall? Clean the folders:

  • /Users/YOURUSER/Library/Application Support/Intuitive Instruments/Exquis
  • /Users/YOURUSER/Documents/Intuitive Instruments/Exquis
  • /Library/Application Support/Intuitive Instruments/Exquis
1 Like
3

Thanks. I was restricted from being able to attach the log as (even though I signed up years ago) I seek to be considered a new user if the forum.

I will try to clean install first and email the log if it still doesn’t work

Thank you for your help